FAQ

Before you ask us a question - check some of these out, maybe we have already answered your Q..

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1 - Can I come to take a look at the equipment before I decide to make a purchase and would I need an appointment?

 

Yes you are more than welcome to come and view the machines and see some of the cool things that you will be able to make; you would need to make an appointment so that you don't turn up and nobody is here.

 

2 - Are the Heat Press machines CE stamped and safe for Uk use?

Yes all of our machines come with a CE stamp, they are also P.A.T tested and then packaged securely.

 

3 - How does the warranty work?

If you get a problem, please let us know and we can advise you of the next step, if the item cannot be repaired then it will be replaced within 5 working days of receiving it back. We pride ourselves on using excellent equipment but problems can arise. It's nice for you to know that we are on your side and will help as swiftly as possible.

 

4 - What methods of print can I do with this equipment?

You can make anything that is sublimation, heat transfer or vinyl print with this equipment.

 

5 - If I come to view the equipment could I have a demo of the machines working before i commit to buy ?

Yes if you come to us to view the equipment, we will give you a quick demo of the heat press machines and operations of them, however no training will take place, nor equipmnet leave us until a purchase is confirmed.

 

6 - What Payment methods are available?

Paypal, Debit Card Online or Cash on Collection

 

7 - How much profit can i expect to make?

This is a difficult question to answer, it will all depend on what work you put in. If you are marketing your business well then you will do very well, if you don't put the work in then yes "you guessed it" you won't do very well..

Put the work in and we will guarantee that you will get the work back !

Here are a few costings:

Mug     Cost £1     Sell £7.50

T-Shirt     Cost £2.50     Sell £15

Cap     Cost £2.50     Sell £12.50

Phone Case     Cost £1     Sell £15

 

8 - Why Should we buy our equipment from you?

The choice is totally yours about where you decide to buy your equipment from, what you will get from us is a totally unbiased approach about what it is that you actually need. If you need lots of components to get yourselves up and running then we could sell you a business start up bundle. If you need training and guidance then we have our business start up packages - they come fully set up and with full online training.

Let's not forget that we also make all of the items that you will be making ourselves, we don't just sell equipment - we actually print things too..

This enables us to give you the correct advice, if you need advice on getting the temperature right for a certain substrate or product then you can almost guarantee we cover it in the training videos and paperwork.

 

9 - Where would I buy my sublimation blanks, vinyl and clothing from after I have my equipment?

Again there is lots of places you can get all of this stuff, we will give you some advice if required and let you know who sells the best blanks etc.

 

10 - What is Sublimation Printing ?

Sublimation is a printing process developed only around 30-35 years or so ago, so it is fairly new and it has only really became a mainstream process for small format use in the last 10-15 years or so really..

The sublimation process is quite a nifty way of printing, basically you heat the item up that you want to print (mug, phone case, rock slate etc) with the sublimation paper attached to it and the ink evaporates at the baking temperature beneath the polymer or polyester layer of the product without it turning in to a liquid.

If you make a mug it is actually dishwasher safe and fade resistant, this is because once printed the ink goes under the outer layer of the actual mug and not on top of it.

To print with this method you would need a heat press machine, a sublimation printer and the relevant software to design your products like Photoshop (also elements) or Corel Draw etc.

 

11 - How Long is The Online Training ?

The training videos are over a total of 3 hours, the great thing about this is that you can pause, rewind and rewatch all of them as many times as you like.

 

12 - If I buy a start-up package from you and decide after a few days that it isn't for me, can I get a refund ?

We will always help with any problems that you may have - a refund will be available but it must adhere to our terms and conditions.